Your subscription will automatically renew at the end of each billing cycle according to the terms of your chosen plan. For example, an annual plan will renew every year on the date of the first full subscription payment.
If we’re unable to collect payment for an automatically renewing subscription, you’ll receive notification that the payment did not go through. The system will attempt to collect the renewal fee three more times (for a total of four attempts), each attempt will take place three days apart.
If the fourth and final attempt to collect the renewal fee fails, your subscription will be automatically canceled.
If your subscription is still active:
If a payment has failed, but your subscription is still active, please check the credit card on file to ensure it’s an up to date payment source. If needed, update your credit card information.
The system will attempt to charge you again, according to the collection cycle detailed above.
Check and update your card via the Self-Billing area accessible through the "My Orders" link at the top of this Support Portal.
If your subscription has canceled:
If the final collection attempt has failed and your subscription has been canceled, it’s not possible to update your credit card information. The subscription is closed and cannot be restarted.
To reactivate an account closed due to payment failure, there's a quick and easy solution. Simply purchase a new subscription to establish a new active billing agreement for your account:
Important: To reactivate an existing account, the email address associated with the account MUST be entered during checkout as part of the buyer information.
If a new email is used, the system will attempt to create a brand new account.