WebinarJam and EverWebinar
Product Support & FAQs
You can log in to your WJ & EW Dashboard on the Login Page by entering the email and password associated with your subscription.
After purchase, you will receive a link to set your password via an automatic notification sent to the email used at purchase. After setting your password you will be able to log in to your account using your email and password.
Can't log in? Here are some common issues that may occur when logging in:
If you’re having difficulty logging in or can’t remember your password, refer to How Do I Reset/Update My Password? below.
If you feel there’s an error with your login, or you want to change your password for security reasons, you can change your password by following these steps:
Once you click the reset password link in your received email, you’ll be given a temporary password. Please do the following:
To change the temporary password:
If you have difficulty after that, please do not attempt to log in multiple times. Instead, submit a Helpdesk Ticket using your account email, with the following information so we can further assist you:
Go to your account Profile to update the login email address. If you'd like, you can also update your password on the main profile screen.
Please be aware that your existing webinars will keep their original settings for the host presenter after the update, so the sender name and address for any pre-configured notification messages will stay the same. If you want to change them, just edit each webinar and update the host presenter's information.
Learn more about the Notification sender details in our help resources.
All future invoice confirmations and other information related to your WebinarJam or EverWebinar account will be sent to the new email address.
If you are working with a virtual assistant, or have multiple users working in your account, WebinarJam allows the option to create Team members directly from your dashboard.
You can find our full guide on this process here: https://documentation.webinarjam.com/team-members/
Please keep in mind that the email address cannot belong to an existing WebinarJam or EverWebinar customer. If your team member does sign up for a WebinarJam account later on, their subaccount will be removed from your list.
Basic requirements include a webcam and microphone, a reliable internet connection with a low ‘ping’, and a dedicated internet connection.
For a standard computer setup our recommended setup includes:
As a minimum, WebinarJam users will want to ensure they have the following:
To see more advanced specifications view the section above titled: “What equipment do I need to run my webinar?”
We do not currently offer phone support. However, we do offer Live Chat support Monday through Friday from 12am to 12pm Pacific time.
To send us a Live Chat visit our Support Page by clicking on the Support button located at the bottom of this page. Once there, locate and click on the Live Chat option. If an agent is online, you will be connected shortly.
At this time we do not have breakout rooms for users to separate into smaller groups during webinar events.
Depending on your subscription level your webinars can host a maximum of 500, 2000, or 5000 attendees.
If you’ve signed up for our Basic or Professional Subscription levels and see your registrants list is growing and you’d like to expand up to the next subscription level, please reach out to our Billing Team by clicking on the Support button located at the bottom of this page.
Depending on your subscription level your webinars can be either 2, 3 or 4 hours in length maximum. If you need to run longer webinars we suggest setting up a second session that is scheduled to begin 30 minutes after the first webinar. This allows our system to process your replay and gives your attendees time for a quick break.
While WebinarJam does allow for separate webinars to be scheduled to run simultaneously, this behavior is not advised nor supported.
Our support desk advises that users ensure any webinars are scheduled at least 15-30 minutes apart, especially when utilizing YouTube Live as the webinar provider. This will ensure that all encoding is finished, and the replay recording is fully functional.
Please be advised, this information is offered as a best practice to ensure the highest quality broadcast for your professional webinar.
Yes! WebinarJam has a point-and-click Page Builder with professionally designed templates.
You can select your favorite template from our library then customize the colors, edit text, upload images, display your logo, upload a video, etc.
If you’re unsure which design will work best, WebinarJam's system allows you to “split-test” two different designs and track which one brings more registrants into your event.
The answer to your question is both yes and no. You can absolutely do hybrid webinars, as that’s one of WebinarJam’s many features. This means you can play a prerecorded video during your live webinar. Hybrid webinars are a great option if you want the simplicity of pre-recording your training, then having a live Question & Answer session afterward.
As far as evergreen (continuous scheduled replay) webinars go, you can’t run an automated webinar using WebinarJam alone. WebinarJam is designed to work in conjunction with EverWebinar. EverWebinar is our automated webinar service that can run as many automated webinars as your heart desires. Simply host your webinar live in WebinarJam, then take your webinar recording and convert it into an automated webinar in EverWebinar.
We brand our SAAS technology so we do not offer white labeling at this time.
We understand this is your webinar on our technology, therefore our logo image is designed to be unobtrusive to your viewers, while verifying the use of our software platform.
WebinarJam/EverWebinar have always made security and privacy among its highest priorities.
We're committed not only to provide tools to facilitate your compliance with the GDPR, but to educate you on your responsibilities as a business owner.
As the GDPR's scope is broad, and the potential penalties for noncompliance are large, we've ensured that our tools are available to all levels of our customer subscriptions at no additional cost.
Below, you can read some of the key GDPR principles and terms, and how they apply to your use of WebinarJam/EverWebinar:
https://home.webinarjam.com/gdprpolicy
At this time WebinarJam does not implement HIPAA measures. Our product is browser-based, meaning information is sent directly from an attendee to our platform, and no staff members interact with most of the private data saved to our platform.
If you require additional information, feel free to reach out to our legal team at: legal@genesisdigital.co
WebinarJam is designed for live webinars. Once you have a high-converting live webinar, you can then take the recording of that webinar and convert it into an automated webinar in EverWebinar for automated scheduled replays. You don't even have to log in to start an EverWebinar replay, as they're completely automated.
EverWebinar is our automated webinar that simulates a live experience webinar. It looks the exact same to your viewers so they have no idea they’re watching a webinar running on auto-replay.
WebinarJam's User Interface can be completely — including all buttons and attendee instructions — to the following languages:
English
Brazilian
Bulgarian
Czech
Danish
Dutch
Finnish
French
German
Greek
Hungarian
Italian
Latvian
Lithuanian
Norwegian
Polish
Portuguese
Romanian
Russian
Slovak
Spanish
Swedish
Turkish
Slovenian
*Due to certain special characters, some languages (Arabic, Hebrew, Chinese) cannot be translated into the system.
WebinarJam integrates with Kartra, AWeber, ActiveCampaign, Infusionsoft, iContact, Ontraport, GetResponse, MailChimp, ConvertKit, Drip, Zapier, Constant Contact, and Zapier (which contains 750+ integrated apps).
There are a handful of additional SaaS (software as a service) companies that integrate with WebinarJam, such as ClickFunnels and LeadPages.
Sometimes tech difficulties or unforeseen issues can occur and you need to quickly end your webinar mid stride. That’s when the WJ Panic Button comes into play...
If you detect something is not quite running the way it should, simply click the Panic Button! The system will immediately boot-up a brand new Live Room then automatically transfer all of your presenters and attendees into it. Within 10 to 15 seconds, everyone will be ready to resume the broadcast right where you left it.
You can embed the WebinarJam registration button on your website (which we highly recommend you do), including Wordpress and Membership sites.
However, while you can add WebinarJam registration to any site you have access to, you cannot install the actual WebinarJam live stream to your website.
One workaround is if your webinar recording is going to YouTube, you can embed the YouTube video on your own page. Please note, this will not include Chat or other unique aspects of the WebinarJam software interface.
Yes, you can bring people up from the audience to the “stage” to participate in your live webinar discussion. You can give anyone in your audience presenter access or allow them to participate in the entire live session. They can speak, share their screen, run a PowerPoint presentation, and more. When they’re done, you simply switch their role back to the “attendee-only” mode.
Yes! When broadcasting, you can share the desktop of your computer, a single app on your computer, playback multiple videos, or use our “Slides in the Cloud” feature to run a slideshow presentation. You can also share the signal from your WebCam solo, or while simultaneously sharing your screen or presentation (known as Picture-in-Picture). There are simple controls in the User Interface that will let you switch between display modes.
Absolutely! With up to six presenters sharing the screen at the same time, conducting pre-scheduled meetings is fast and easy. For "meetings-on-the-fly", you can use the Express configuration and be up and broadcasting in less than 30 seconds. Plus, if your meeting has more than 6 participants, they can listen and see the meeting. They can also add their contribution via WebinarJam Chat. Using the Attendee Spotlight, you can bring non-presenters into the on-air meeting with the click of a mouse.
Yes, you can! If you or your company conducts recurring live sessions, you will love our Always-On feature! First of all, the URL is branded with your company name and the link never changes, so it's easy to remember and pass around.
We reserve the room and keep it open 24/7 for you to log in at a moment's notice. Nothing to configure, nothing to prepare. Just log into your branded room, click the "Go Live" button, and you're on the air!
Yes, you can offer a webinar for free or for a fee. Read how to set up a pay-to-enter webinar here and start cashing in.
Is it LIVE or is it EverWebinar? Our simulated events look just like LIVE WebinarJam webinars from landing page to Live Room. It is impossible for anyone, even the creators of EverWebinar to tell if it is a live webinar.
You sure can (although we’re not sure why you’d want to...WebinarJam is the bee’s knees and works amazingly well with EverWebinar).
While WebinarJam owners can enjoy the convenience of being able to quickly import their WebinarJam sessions into EverWebinar, EverWebinar is designed to convert almost any video into an automated webinar.
So the Webinar you created on another software program, the slideshow presentation you videotaped, whatever it is... if you have it on YouTube, Vimeo, S3 or a handful of other hosting sites, you can convert that video into an automated webinar, and EverWebinar will allow you to add chat, offers, polls, and more.
EverWebinar integrates with KARTRA, AWeber, ActiveCampaign, Infusionsoft, iContact, GetResponse, MailChimp, Ontraport, ConvertKit, Drip, Maropost, Constant Contact, Twilio, and Zapier (which contains 750+ integrated apps). You can also integrate with any bulk SMTP provider.
There are also a handful of other SAAS companies that integrate with us such as ClickFunnels and LeadPages.
The One-Click Registration Hotlink is an advanced (and super convenient) way to allow people who are already on your autoresponder mailing list to click one link to get quickly registered for your webinar.
Absolutely! You can either offer a webinar for free or for a fee. Read about how to set up a webinar fee here. https://documentation.webinarjam.com/charging-for-webinars/
Real Time Chat Monitoring and Simulation: Even though your webinar is automated you can still monitor and reply to the chat answering questions and providing live value. Plus you can even have a staff use the chat to communicate in real-time with your attendees. Insert Handouts or Answer Questions with the push of a button.
YES! You ran a super successful WebinarJam session, and now you’re ready to import it into EverWebinar. Simply select your WebinarJam session and we will magically do all the work for you inside EverWebinar. It’s that FAST!
Yes! Fully automate your marketing funnels: Easily create automated marketing webinar campaigns with the click of a button. Owners of WebinarJam can easily import a webinar from your past live webinars with 1 click. Or you can build a custom webinar in minutes.
Have a webinar or video that wasn’t shot on the WebinarJam platform? No biggie. We accept files from Youtube, Vimeo Standard (and any higher plans), Amazon S3, and a few other miscellaneous hosting sites. Using one of the above, you can convert your video into an automated webinar.
It’s shockingly simple (and pretty fun to do). Just add built-in social triggers and interactions such as chat and polls, as well as offers to your automated webinar. Also, set up a schedule so attendees have to register for your event just like they would for a live webinar. By creating a simulated experience to appear like a live webinar, you will increase engagement and increase conversions.
This is why you have a control panel login to your EverWebinars. With that control panel open in a browser, you will be notified of any live chats in your running EverWebinars. That way you can chat live with any attendees. This makes your webinars defacto live!
Email & SMS Reminders: Send before & after the promotion emails. You can schedule as many emails as you want to have your registrants see the replay, You can even segment emails by those who did not show or did show but left early. SMS Text and Phone call reminders are easy to set up too.
YES! Use your own landing pages with our easy to add Register buttons you can Copy/Paste onto your own website.
For questions about managing your WebinarJam / EverWebinar subscription, check out our Billing Support page.
No matter the issue, our world-class customer support is right here for you!
NOTE: When submitting your helpdesk ticket, please use your WebinarJam / EverWebinar Account Email for easy verification and quicker service.
Genesis Digital LLC
4730 S. Fort Apache Rd. Suite 300
Las Vegas, NV 89147-7947
+1 (858) 869-9533
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