Use our self-billing portal to view your payment history, update your credit card, download invoices, or cancel your subscription.
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Are you looking to try WebinarJam but not sure if it's a fit yet? We offer a 14 day $1 trial for new customers! If you are a new customer, you can get your trial here!
For WebinarJam and/or EverWebinar purchases, Genesis Digital offers a full refund, provided the request is made within 30 days of purchase.
In the event of a multi-installment payment for a WebinarJam and/or EverWebinar subscription, a refund is only possible on the most recent payment (e.g. if a refund request is made within 30 days of the third payment of a three-payment package, the first and second payments will not be refunded).
Users wishing to receive a refund must request it by sending a message to Genesis Digital. To proceed, please visit the WJ/EW Support page: WJ/EW Support Page
More information can be found under Billing Policies, here: https://home.webinarjam.com/billingpolicy
Each Genesis Digital product is sold as an individual recurring subscription. To cancel one or more subscription(s):
Log in to the Self-Service Billing Portal
If you need help with your subscription, please contact our team through the support link button located near the bottom of this page.
Your subscription will automatically renew after the conclusion of each prepaid billing cycle according to the terms of your chosen plan. For example, an annual plan will renew every year on the date of the first full subscription payment.
If we’re unable to collect payment for an automatically renewing subscription, you’ll receive notification that the payment did not go through. The system will attempt to collect the renewal fee three more times (for a total of four attempts), each time three days apart.
If the fourth and final attempt to collect the renewal fee fails, your subscription will be automatically cancelled.
If your subscription is still active:
If a payment has failed, but your subscription is still active, please check the credit card on file to ensure it’s an up-to-date payment source. If needed, update your credit card information.The system will attempt to charge you again, according to the collection cycle detailed above.
If your subscription has already been cancelled:
If the final collection attempt has failed and your subscription has been cancelled, it’s not possible to update your credit card information. The subscription is closed and cannot be restarted.
Don't worry, you can purchase a new subscription for your account to reactivate it! Go to our website to choose the plan you need:
Important: To reactivate an existing account, the email address currently associated with the account MUST be entered during checkout as part of the buyer information. This allows our system to connect your new payment with the existing account.
If a new email is used, the system will attempt to create a brand new account.
You can upgrade or downgrade your package at any time from the Billing profile inside your account.
You will see the options available to change your plan. Select the one you want and confirm your selection. That's it!
Upgrades will be processed immediately and a one-time pro-rated upgrade fee will be charged to boost your account to a higher package tier. Downgrades will be processed at the end of the current billing cycle.
Visa, MasterCard, and American Express.
No, sales tax is not included in the base pricing of any Genesis Digital product. If the state in which you live or purchased the product charges sales tax, a separate line item will appear on your receipt.
Yes. Some states require SAAS companies to collect and remit sales tax based on the state in which the customer purchased the product.
Yes. If required, state and local sales tax will be collected.
We recommend seeking guidance from your state controller’s office. If you see a sales tax charge at checkout or on your invoice, it has been determined that Genesis Digital has “nexus” in that state and is required to collect and remit sales tax for that sale.
Sales tax nexus is the connection between a tax jurisdiction, such as a state or city, and a business. Different states have different guidelines for what constitutes a nexus. Some examples of qualifying nexus scenarios are: 1. The company has an employee or contractor that resides in that state. 2. The company has surpassed a predetermined revenue limit or threshold in that particular state, making them required to collect sales tax.
Genesis Digital remits all sales tax to the state in which the purchase was made.
No matter the issue, our world-class customer support is right here for you!
NOTE: When submitting your helpdesk ticket, please use your Kartra Account Email for easy verification and quicker service.
Genesis Digital LLC
4730 S. Fort Apache Rd. Suite 300
Las Vegas, NV 89147-7947
+1 (858) 869-9533
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