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Can I use the software without a full purchase?
Are you looking to try WebinarJam but not sure if it's a fit yet? We offer a 14 day $1 trial for new customers! If you are a new customer, you can get your trial here!
What is your refund policy?
For WebinarJam and/or EverWebinar purchases, Genesis Digital offers a full refund, provided the request is made within 30 days of purchase.
In the event of a multi-installment payment for a WebinarJam and/or EverWebinar subscription, a refund is only possible on the most recent payment (e.g. if a refund request is made within 30 days of the third payment of a three-payment package, the first and second payments will not be refunded).
Users wishing to receive a refund must request it by sending a message to Genesis Digital. To proceed, please visit the WJ/EW Support page: WJ/EW Support Page
Enter the email address and order ID number from a recent invoice to login
Locate the active subscription you want to cancel
Click the "X" to stop all future billing
After cancelling, your subscription will appear as "Pending Cancellation" until your prepaid time has been fully used.
Access to the product you purchased will remain open until the original date of your next scheduled payment. If the subscription is pending cancellation, your access will close on that date and you will not be charged.
If your subscription renews on an installment plan, please contact the Support Team before canceling to ensure access does not close prematurely.
If you would like a refund, please submit a ticket to see if you’re eligible and to request one. Refunds are only issued by request.
To reactivate a cancelled product in your account, please purchase a new subscription. To connect the new purchase with your existing account, enter your current account email address into the buyer details section during the checkout process.
If you need help with your subscription, please contact our team through the support link button located near the bottom of this page.
What happens if my payment fails?
In the event of a failed payment for an automatically renewing subscription, you will receive a notification informing you about this.
If a payment has failed, but your subscription is still active, please check the credit card on file to ensure it’s an up-to-date payment source. If needed, update your credit card information. The system will attempt to charge you again, according to the collection cycle detailed above.
The system will attempt to collect the renewal fee four more times (for a total of five attempts). If the fifth and final attempt to collect the renewal fee fails, your subscription will be automatically canceled. In order to reactivate your account, you will need to purchase a new subscription.
You can purchase a new subscription for your account to reactivate it! Go to our website to choose the plan you need:
Important: To reactivate an existing account, the email address currently associated with the account MUST be entered during checkout as part of the buyer information. This allows our system to connect your new payment with the existing account.
If a new email is used, the system will attempt to create a brand new account.
How can I upgrade/downgrade?
You can upgrade or downgrade your package at any time from the Billing profile inside your account.
Click on the Profile icon in the top right corner of the interface
Click the Billing icon in your profile
You will see the options available to change your plan. Select the one you want and confirm your selection. That's it!
Upgrades will be processed immediately and a one-time pro-rated upgrade fee will be charged to boost your account to a higher package tier. Downgrades will be processed at the end of the current billing cycle.
What forms of payment do you accept?
Genesis Digital subscriptions are available for purchase with a major credit card such as MasterCard, Visa, or American Express. Debit cards backed by one of these credit houses may also be used to make your payment.
Please note that PayPal is not available as a payment source for our subscription payments.
Is there VAT, GST, or other sales tax for cloud-based SaaS products?
Yes. SaaS companies like Genesis Digital are required to collect and remit sales taxes in some countries or states. The billing address entered in a purchase checkout is used to determine whether tax must be collected and at what rate.
Is VAT, GST, or other sales tax included in the price of the product I purchased?
No, taxes are not included in the base pricing of any Genesis Digital product. If your billing address is in a country or state where tax is required, a separate line item will appear on your receipt with the amount and percentage charged.
How do I know if I will be charged tax?
A tax percentage will appear at checkout or on your invoice if it has been determined that Genesis Digital is required to collect and remit any type of tax for your payment.
To understand in advance whether your purchase of a cloud-based SaaS product will be subject to tax, please seek guidance from your country or state’s tax authority.
I am based in the United States and am tax-exempt. How can I have the sales tax removed from my invoice?
If you are tax-exempt, please contact our support team and attach a copy of your exemption certificate. They will help you with the next steps!
My country has a business-to-business (B2B) VAT clause. Do I still have to pay VAT?
If your country has implemented a B2B VAT clause that requires businesses to pay VAT independently AND you have added your VAT ID to your profile or at checkout, VAT will not be added to your payment(s).
If a tax amount appears on your next invoice under these conditions, please contact support for assistance.
I moved to a country or state that does not require sales tax on SaaS products, how do I remove it from my subscription?
To change the location associated with your subscription, you must cancel your existing subscription and repurchase to create a new billing agreement. In the checkout form, enter your new billing address located in the new home country.
Contact our support team for assistance or questions about this process.
I have added my business tax identification number, will the tax I paid be refunded?
When you have added a valid VAT or GST identification number to your account, a refund for any taxes paid will be issued if applicable. Please contact support to request a refund of the tax.
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