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Can I use the software without a full purchase?
Are you looking to try WebinarJam but not sure if it's a fit yet? We offer a 14 day $1 trial for new customers! If you are a new customer, you can get your trial here!
What is your refund policy?
For WebinarJam and/or EverWebinar purchases, Genesis Digital offers a full refund, provided the request is made within 30 days of purchase.
In the event of a multi-installment payment for a WebinarJam and/or EverWebinar subscription, a refund is only possible on the most recent payment (e.g. if a refund request is made within 30 days of the third payment of a three-payment package, the first and second payments will not be refunded).
Users wishing to receive a refund must request it by sending a message to Genesis Digital. To proceed, please visit the WJ/EW Support page: WJ/EW Support Page
Enter the email address and order ID number from a recent invoice to login
Locate the active subscription you want to cancel
Click the "X" to stop all future billing
After cancelling, your subscription will appear as "Pending Cancellation" until your prepaid time has been fully used.
Access to the product you purchased will remain open until the original date of your next scheduled payment. If the subscription is pending cancellation, your access will close on that date and you will not be charged.
If your subscription renews on an installment plan, please contact the Support Team before canceling to ensure access does not close prematurely.
If you would like a refund, please submit a ticket to see if you’re eligible and to request one. Refunds are only issued by request.
To reactivate a cancelled product in your account, please purchase a new subscription. To connect the new purchase with your existing account, enter your current account email address into the buyer details section during the checkout process.
If you need help with your subscription, please contact our team through the support link button located near the bottom of this page.
My payment failed. Now what?
Your subscription will automatically renew after the conclusion of each prepaid billing cycle according to the terms of your chosen plan. For example, an annual plan will renew every year on the date of the first full subscription payment.
If we’re unable to collect payment for an automatically renewing subscription, you’ll receive notification that the payment did not go through. The system will attempt to collect the renewal fee three more times (for a total of four attempts), each time three days apart.
If the fourth and final attempt to collect the renewal fee fails, your subscription will be automatically cancelled.
If your subscription is still active:
If a payment has failed, but your subscription is still active, please check the credit card on file to ensure it’s an up-to-date payment source. If needed, update your credit card information.The system will attempt to charge you again, according to the collection cycle detailed above.
Important: To reactivate an existing account, the email address currently associated with the account MUST be entered during checkout as part of the buyer information. This allows our system to connect your new payment with the existing account.
If a new email is used, the system will attempt to create a brand new account.
How can I upgrade/downgrade?
You can upgrade or downgrade your package at any time from the Billing profile inside your account.
Click on the Profile icon in the top right corner of the interface
Click the Billing icon in your profile
You will see the options available to change your plan. Select the one you want and confirm your selection. That's it!
Upgrades will be processed immediately and a one-time pro-rated upgrade fee will be charged to boost your account to a higher package tier. Downgrades will be processed at the end of the current billing cycle.
What forms of payment do you accept?
Visa, MasterCard, and American Express.
Is Sales Tax included in the price of the product I purchased?
No, sales tax is not included in the base pricing of any Genesis Digital product. If the state in which you live or purchased the product charges sales tax, a separate line item will appear on your receipt.
Is there sales tax for cloud based SAAS products?
Yes. Some states require SAAS companies to collect and remit sales tax based on the state in which the customer purchased the product.
Does Genesis Digital charge sales tax for WebinarJam and/or EverWebinar?
Yes. If required, state and local sales tax will be collected.
How do I know if I should be charged sales tax?
We recommend seeking guidance from your state controller’s office. If you see a sales tax charge at checkout or on your invoice, it has been determined that Genesis Digital has “nexus” in that state and is required to collect and remit sales tax for that sale.
What does “Nexus” mean?
Sales tax nexus is the connection between a tax jurisdiction, such as a state or city, and a business. Different states have different guidelines for what constitutes a nexus. Some examples of qualifying nexus scenarios are: 1. The company has an employee or contractor that resides in that state. 2. The company has surpassed a predetermined revenue limit or threshold in that particular state, making them required to collect sales tax.
What does Genesis Digital do with the sales tax it collects?
Genesis Digital remits all sales tax to the state in which the purchase was made.
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